Introduction
At Omnial Command OS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. We are committed to being transparent about our data practices and giving you control over your personal information.
Summary: We collect data to provide and improve our services, keep your data secure, and never sell it to third parties.
Information We Collect
We collect information you provide directly to us and information automatically when you use our platform:
Name, email, password, profile photo
Company name, size, industry, team members
Contacts, leads, deals, notes, activities
Features used, pages visited, session duration
Browser type, IP address, device identifiers
Support tickets, feedback, chat messages
How We Use Your Information
We use the information we collect for the following purposes:
- Provide, maintain, and improve our CRM platform and services
- Process your transactions and manage your account
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and support requests
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and fraud
- Develop new products, features, and functionality
Data Sharing
We never sell your personal data to third parties.
We may share your information only in the following circumstances:
- Service Providers: Trusted vendors who help us operate (hosting, analytics, support)
- Integrations: Third-party apps you choose to connect (Salesforce, HubSpot, etc.)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement industry-leading security measures to protect your data:
Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. After account termination, we retain data for up to 30 days to allow for recovery, then permanently delete it. Some data may be retained longer if required by law or for legitimate business purposes (e.g., tax records).
Your Rights
You have the following rights regarding your personal data:
To exercise these rights, visit Settings → Privacy or contact privacy@omnialcommand.com
🌍International Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards through Standard Contractual Clauses (SCCs), adequacy decisions, and binding corporate rules. EU customers can opt for EU-only data residency on Enterprise plans.
👶Children's Privacy
Omnial Command OS is designed for business use and is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately at privacy@omnialcommand.com.
📝Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email and through a prominent notice on our platform. The "Last updated" date at the top indicates the most recent revision. Continued use of Omnial after changes constitutes acceptance.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Data Protection Officer
Email: privacy@omnialcommand.com
Mailing Address
Omnial Command OS
123 Market Street, Suite 400
San Francisco, CA 94105, USA